Job Description

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Mitigate customer complaints as needed
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

•Comfortable taking telephone calls and mitigating stressful situations
•High school graduate, GED recipient, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•1+ year of hotel industry experience or related job preferred
•Has previous experience or working knowledge of Microsoft Office and reservation management systems Canopy by Hilton Portland Pearl District

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