**Company:** Total Shape
**Location:** Remote (Work from Home)
**Salary:** $1,000 – $1,300 USD per month (depending on experience)
**Position Overview:**
We’re looking for a dedicated **Technical Support Representative (Non-Voice)** to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
**Responsibilities:**
* Respond to customer inquiries via email and chat in a professional, timely manner
* Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
* Guide users through processes step-by-step with clear instructions
* Escalate unresolved issues to the appropriate internal teams
* Maintain accurate records of support interactions
* Contribute to the development of help center articles and internal documentation
**Requirements:**
* Excellent written English with a friendly, professional tone
* Previous experience in technical support or customer service (non-voice preferred)
* Strong problem-solving skills and attention to detail
* Ability to handle multiple conversations and prioritize effectively
* Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
* Comfortable using and explaining web-based platforms and basic troubleshooting steps
**Why Join Total Shape?**
* Fully remote role with flexible scheduling
* Competitive monthly compensation
* Supportive and collaborative remote team
* Opportunities for advancement and skills development
**To apply, please follow these instructions:**
1. **Search on Google** for “**Total Shape**” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.
3. Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.
5. We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.
_*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for._
_We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email._
_If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***_
...TikTok, Meta, and other key platforms. Youll manage cross-functional partners and lead... ...performance marketing strategy across Google Ads, Meta, TikTok, and other channels,... ...digital marketing, including Google Ads, Facebook/Instagram Ads, TikTok, influencer campaigns...
Document Solutions Specialist & Copy Editor Join to apply for the Document Solutions Specialist & Copy Editor role at Faegre DrinkerDocument... ...in the best interest of our clients.While this is a fully remote position, candidates must reside where we have a firm office...
...For: Iridium is seeking a Senior Contracts Manager to join our Legal Team. In this position, you will partner with Iridiums government programs and operations teams to support and advance the companys public sector business. You will be responsible for developing...
...Are you a Registered Nurse ready for your next travel adventure? We're hiring experienced... ...will be responsible for providing high-quality nursing care to patients, ensuring their... ...care. Participate in quality improvement initiatives to enhance patient outcomes....
...Job Description \n Certified Nurse Aide (CNA) Join Our Compassionate Care Team!\n\n The Heights of Alamo l 1214 South Alamo Rd, Alamo, TX 78516\n\n Are you passionate about making a real difference in the lives of others? At The Heights of A , we are more than...